Extra Effort Policy
ADA Reasonable Accomodation

Little acts of kindness, extra effort, respect - we take pride in delivering the best service possible to our riders. If you require a reasonble change to our service, please contact us directly at (570) 839 6282 x 2 and ask to speak with our Fixed Route Dispatcher and Agency Generalist. For more information regarding our Reasonable Accomodation Policy, please open the document below.
printer Reasonable Accomodation Policy
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Fixed Route Programs

ADA Complementary Fixed Route Service

Click here for much more information about MCTA's ADA Complementary Fixed Route Service program.

Senior Transit Pass

Seniors, age 65 or older can ride any Fixed Route FREE with a Senior Transit Pass. NEW! There is now a way to enroll in our programs online. Visit the Find My Ride PA website, follow the directions and complete the form. The system will alert you to which programs you may be eligible for, provide a secure connection to upload documents, and submit the enrollments to the proper program. Or call (570) 839-6282 x 437 to request an application or download your application below. The application must be completed, signed and returned by mail with a photocopy of an accepted age verification ID. Please remit to:

Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355
You will receive your pass in the mail. Simply present your pass to the driver when boarding.

printer Senior Transit Pass Application.

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Registering a Complaint

You may file a complaint by telephone at (570) 839-8210 x 2, in writing or in person at the MCTA office:

Monroe County Transit Authority
Attn: Fixed Route Dispatch and Agency Generalist
PO Box 339location_pin134 MCTA Dr.
Scotrun, PA 18355Swiftwater, PA 18370
WritingIn Person
Or, email our ADA staff at ADA@gomcta.com, or use this handy Complaint Form to get the job done.

Half Fare for the Disabled and Medicare Card Holder Program accessible

The Half Fare for the Disabled and Medicare Card Holder Program is to assist qualified persons with their fixed route transportation needs at a reduced fare. To use the program, you must present a Medicare Card along with a photo ID to the driver when boarding. A free MoGo card will be provided to participants who complete the application below and are eligible based on the critera.

NEW! There is now a way to enroll in our programs online. Visit the Find My Ride PA website, follow the directions and complete the form. The system will alert you to which programs you may be eligible for, provide a secure connection to upload documents, and submit the enrollments to the proper program. If you are disabled, but do not have a Medicare Card, you may request an application by calling (570) 839-6282 x 437 or download your application below. The application must be completed and signed by both you and your health care provider and returned by mail. Please remit to:


Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355

Please note, only original documentation will be accepted. You will receive your Reduced Fare Identification Card in the mail in approximately 14 business days.

printer Half Fare for Riders with Disabilities Application.

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ADA Complementary Fixed Route Service glyphicons-564-person-wheelchair (1K)


About the ADA Complementary Fixed Route Service

In instances where individuals, qualified through an evaluation process, are not able to access the fixed route and live up to 3/4 of a mile from the fixed route service, they may be provided door - to - door alternate service. This service is provided during the same days and hours the fixed route program operates using shared ride buses. If there is no fixed route service in an area during the time an individual seeks to access the service, the trip will be denied. However, individuals may be eligible for the Persons with Disabilities Program through the Shared Ride program.

Program At A GlanceADA Complementary Fixed Route Service
Who is EligibleIndividuals who have been approved through the MCTA process, are unable to access or board the public fixed route bus and have destinations up to 3/4 mile from the public fixed route
Fares / Each WayFares are $3.00 per trip.
Escorts / Personal Care Attendants PermittedFree with verification that a rider is unable to use the program without assistance.
Companions / Family / Friends PermittedYes, but must pay the same fare as the enrolled participant.
Areas ServedOnly those areas up to 3/4 of a mile along the MCTA fixed route during those days and hours of service.
Trip PurposeAny Purpose.

Day of the WeekRoutes AvailableCost
MondayBlue, Red, Silver, Green, Eastburg Express$3.00
TuesdayBlue, Red, Silver, Green, Eastburg Express$3.00
WednesdayBlue, Red, Silver, Green, Eastburg Express$3.00
ThursdayBlue, Red, Silver, Green, Eastburg Express$3.00
FridayBlue, Red, Silver, Green, Eastburg Express$3.00
SaturdayBlue, Red, Silver, Green, Eastburg Express$3.00

Guidelines

Scheduling A Trip

Participants must book a reservation by 4:30 PM the business day prior to their trip using our website, email, or phone number at (570) 839-8210 x 1. For example, if you'd like to travel on Friday, call the MCTA Call center by 4:30 PM on Thursday. MCTA may negotiate the pickup and drop off times if we are unable to accomodate your request, but can not deny the trip. Only those trips that have origin and destinations within 3/4 of mile of the fixed route during the hours of operation of that particular route will count as an ADA trip.

Paying the Fare on the Bus

When traveling on the ADA Complementary Fixed Route Program, the fare for each trip is due at the time of boarding. Please have the exact fare available for the bus driver, as they do not make change. Do not provide the bus driver the fare for all the trips you plan on taking for the day, as you may have another driver and bus for your return trip.

Out of Town Guests

If you are visiting the Pocono's and are registered in an ADA Complementary Service with another transit system, MCTA can provide service. Please send verification from your local system prior to your visit or bring it with you. If you do not have service in your area, but feel you may qualify for service during your visit, please contact Sharon at (570) 839-6282 x 437 to get more information. Guests will be provided provisional service up to 21 days in a 365 day period, without an application or statement of service from their local transit system. MCTA has the right to ask for verification, "such as a letter from a medical professional or eligibility for other services based on a determination of disability,"1 if the disiblity is not apparent.

42 CFR Subtitle A Section 37.127(d)

How to Enroll

NEW! There is now a way to enroll in our programs online. Visit the Find My Ride PA website, follow the directions and complete the form. The system will alert you to which programs you may be eligible for, provide a secure connection to upload documents, and submit the enrollments to the proper program. To enroll in the Complementary Fixed Route Service using paper, pen, and postage stamps, you may call our office at P: 570 839-6282 x 437 to request an application, or you may download it from this page. Please return your completed and signed application to:


Monroe County Transit Authority
Attn: Program Specialist
PO Box 339
Scotrun, PA 18355

Please note, only original documentation will be accepted. Please contact our program specialist at (570) 839-6282 x 437 for additional information.

printer ADA Complementary Service Application
printer MCTA ADA Policy

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Registering a Complaint

You may file a complaint by telephone at (570) 839-8210 x 2, in writing or in person at the MCTA office:

Monroe County Transit Authority
Attn: Fixed Route Dispatch and Agency Generalist
PO Box 339location_pin134 MCTA Dr.
Scotrun, PA 18355Swiftwater, PA 18370
WritingIn Person

Or, email our ADA staff at ADA@gomcta.com, or use this handy Complaint Form to get the job done.