ADA Complementary Fixed Route Service

About the ADA Complementary Fixed Route Service

In instances where individuals, qualified through an evaluation process, are not able to access the fixed route and live up to 3/4 of a mile from the fixed route service, they may be provided door - to - door alternate service. This service is provided during the same days and hours the fixed route program operates using shared ride buses. If there is no fixed route service in an area during the time an individual seeks to access the service, the trip will be denied. However, individuals may be eligible for the Persons with Disabilities Program through the Shared Ride program.

Guidelines

Scheduling A Trip

Participants must book a reservation by 4:30 PM the business day prior to their trip using our website, email, or phone number at (570) 839-8210 x 1. For example, if you'd like to travel on Friday, call the MCTA Call center by 4:30 PM on Thursday. MCTA may negotiate the pickup and drop off times if we are unable to accomodate your request, but can not deny the trip. Only those trips that have origin and destinations within 3/4 of mile of the fixed route during the hours of operation of that particular route will count as an ADA trip.

Paying the Fare on the Bus

When traveling on the ADA Complementary Fixed Route Program, the fare for each trip is due at the time of boarding. Please have the exact fare available for the bus driver, as they do not make change. Do not provide the bus driver the fare for all the trips you plan on taking for the day, as you may have another driver and bus for your return trip.

Out of Town Guests

If you are visiting the Pocono's and are registered in an ADA Complementary Service with another transit system, MCTA can provide service. Please send verification from your local system prior to your visit or bring it with you. If you do not have service in your area, but feel you may qualify for service during your visit, please contact Sharon at (570) 839-6282 x 437 to get more information. Guests will be provided provisional service up to 21 days in a 365 day period, without an application or statement of service from their local transit system. MCTA has the right to ask for verification, "such as a letter from a medical professional or eligibility for other services based on a determination of disability,"¹ if the disiblity is not apparent.

How to Enroll

NEW! There is now a way to enroll in our programs online. Visit the Find My Ride PA website, follow the directions and complete the form. The system will alert you to which programs you may be eligible for, provide a secure connection to upload documents, and submit the enrollments to the proper program. To enroll in the Complementary Fixed Route Service using paper, pen, and postage stamps, you may call our office at P: 570 839-6282 x 437 to request an application, or you may download it from this page. Please return your completed and signed application to:

Please note, only original documentation will be accepted. Please contact our program specialist at (570) 839-6282 x 437 for additional information.

A .PDF reader is required for downloads. Click on the button to obtain the FREE Acrobat Reader.

Registering a Complaint

You may file a complaint by telephone at (570) 839-8210 x 2, in writing or in person at the MCTA office:

Or, email our ADA staff at ADA@gomcta.com, or use this handy Complaint Form to get the job done.