| Question | Answer |
| Where is it available? | See maps above |
| What days is it available? | Monday - Friday |
| What hours is it available? | 6:30 AM to 6:30 PM |
| What does it cost? | $2 per ride, pay with cash or by credit card |
| Is there an app for it? | Click here to get the app. Shared Ride customers - please call MCTA to register. |
| How do I book a trip? | Click here to get the app. Register on the app and book a trip. If you don't have (or don't want to use) the app, call MCTA at 570 839 6828, press 1, then schedule a trip with a reservation agent. |
| Do I need to bring car seats or boosters for my children? | Yes, caregivers must provide and install car seats and boosters. |
| Do I need to fill out an application to ride on PonyPlus? | No application is necessary. PonyPlus is available to everyone. |
| Can I get the PonyPlus app on my phone? | The PonyPlus app is available from both the Apple Store (iPhones) and Google Play Store (Android). Plus, the app is free. |
| Will my username be my email address? | Your login username will not be your email address. |
| Does the $2 fare cover the return trip? | No, each “trip” is $2. If you are picked up at hour home and taken to a shopping center, that is one trip for $2. If you need a ride home, that is a second trip for $2. |
| How can I pay for my trip? | Riders can pay by credit card in the PonyPlus app or give the driver the fare. Note: Drivers cannot make change, so please have the exact fare available when paying cash. |
| Can I book a trip with my dad? | Yes, you can book yourself and up to six additional passengers in the app. First, enter the trip information of location and time/date. On the next screen, just under the Price header is a link for Additional passengers. Touch the > sign, and the passenger page opens. Add the number of additional passengers here. |
| Can I book a trip from my house to my mom’s house, and then a trip from my mom’s house to a shopping center for both of us? | Yes, but keep in mind these are two distinct trips, and they must be entered separately. Make sure to include your additional passenger in the app while making the reservation with your mom. |
| Do I need to tip the driver? | No, it is not necessary to tip the driver. But you can leave a review for the driver and/or service in the PonyPlus app. |
| Why doesn’t PonyPlus run on weekends? | This service is in the pilot phase and began on Aug. 1, 2022. The service is being monitored for usage, popular destinations, requests by riders, etc. MCTA is continuously evaluating service performance and may make service adjustments in the future. |
| Where does the PonyPlus service operate? | PonyPlus operates in two geographically distinct zones: Tri-Borough Connector (Delaware Water Gap, East Stroudsburg, and Stroudsburg boroughs) and Pocono Summit Connector (Mount Pocono Borough and Pocono Summit). Visit gomcta.com/ponyplus.php for a detailed map of the zones. |
| I have an East Stroudsburg address, but the app won’t accept it for a trip. What gives? | An East Stroudsburg home address doesn’t guarantee that you are within the Tri-Borough Connector service area. The borough is 2.9 square miles; however, the U.S. Postal Service has assigned many locations physically outside the borough with an East Stroudsburg mailing address. For example, Middle Smithfield Elementary School’s address is 5180 Milford Road, East Stroudsburg, suggesting the school is in East Stroudsburg. In reality, the school is northeast of Marshalls Creek and 8 miles away from the East Stroudsburg Municipal Building. This is outside of the PonyPlus service area even though the location is identified by mailing address as being in East Stroudsburg. |
| Do I have to book the trip a day ahead of time? | You can if you want, but PonyPlus is an on-demand service. As long as you schedule a trip within one of the zones during our service hours, you can book a trip. |
| I get an error when booking my trip that tells me my trip cannot be completed. What does that mean? | If a PonyPlus vehicle is at another location and cannot get to your pick-up address at the time requested, the trip will not be booked. Try booking the trip for 10 to 15 minutes later, and you should get a trip confirmation. |
| I have a young child who needs a car seat. Do you provide car seats? | No, PonyPlus does not provide car seats or booster seats. It is up to the rider to bring a car seat or a booster seat and properly install it on the PonyPlus vehicle. All children 8 years and younger must be in the appropriate seat and position. For information about Pennsylvania laws and car seat installation, visit https://bit.ly/3Cqdajf |
| Do I have to wear a seatbelt? | Yes, all passengers must be belted in. |
| I use a wheelchair. Can I get a ride on PonyPlus? | Yes, all PonyPlus vehicles have a wheelchair position and are ADA compliant. |
| Can I bring my pet on board? | Yes, all service animals are welcome as are pets. All animals should be properly restrained or inside a secure carrier. |
| How any bags of groceries can I bring? | Shoppers of any items can certainly bring their bags on PonyPlus buses; however, the items must be properly stowed during the trip. Also, be mindful of other using the service and not to infringe on their space. The aisle must be clear of obstructions. |
| Can I charge my phone on the PonyPlus bus? | Yes, you can. Each PonyPlus bus has USB ports for charging. Don’t forget to bring your cord. |